Iron Shipwrights Replacement Policy
Iron Shipwrights replacement policy is a simple one. If the part is missing, broken, misplaced, lost, destroyed, eaten, or in any other way unusable, we will replace it free of charge, no questions asked.  As our customer, we feel it's our responsibility to insure that you are able to build and complete our models to your satisfaction.  We don't require you to return the part, or provide us with some sort of documentation to get the part.  We want to hear from you if any part or component of our kits is causing you problems, or if the kit meets your satisfaction.  All that we require is that you get in touch with us in one of the ways below, and tell us which part of parts you need.  Be sure to include your address with your request so we know where to send the parts.  The ways to get ahold of us are:
Toll Free: 1-888-IRONSHIP (476-6744)
e-mail:ironship@vic.com
Snail mail:
  Iron Shipwrights, Inc.
237 Gum Hollow Rd.
Oak Ridge, TN  37830
We thank you for your business, and look forward to serving you to your satisfaction.

back to home